Move Your Clients Up or Out

ISBA Members: Use your 15 hours of Free CLE credits to order this program –
just use the green button next to the “Add to Cart” button below!
ISBA’s Practice Toolbox Series
Presented by the Illinois State Bar Association


1.0 hour MCLE credit, including 1.0 hour Professional Responsibility MCLE credit in the following category: Professionalism, Civility, or Legal Ethics credit


Original Program Date: Tuesday, November 14, 2023
Accreditation Expiration Date: January 10, 2026 (You must certify completion and save your certificate before this date to get MCLE credit)


The traditional maxim in a military career was “up or out.” Either you progressed up the chain of command or you were urged to find your career calling elsewhere. Similarly, we all have clients we like to work with and those at whom we roll our eyes when they call or email. The best clients are those who are easy to work for, pay promptly, and refer you new business. This seminar walks you through the process of grading your clients on a variety of criteria. We then teach you the steps and techniques to move your clients up the scale. Turn your “C clients” into Bs and your “B clients” into As. Learn how to deliver great service to clients who are a joy to work for.


Program Speaker:
Jeff Schoenberger, Affinity Consulting Group
About the Speaker: Jeff’s unique role at Affinity involves managing our Practice Management Advisory program. Prior to joining the Affinity family, Jeff practiced law with Legal Aid in Cincinnati, Ohio. He learned about Affinity and consulting as a career path through some of partners Paul Unger’s and Barron Henley’s CLE courses. Jeff’s describes his superpower as his ability to “get the podcast done.” His favorite part of his job is discovering new tech and techniques to help attorneys.
Pricing Information
  • Please Note: You must attend the entire program in order to earn MCLE credit for this seminar.
  • ISBA sponsoring section members get a $10 registration discount (which is automatically calculated in your cart when you log in to register).
  • Fees:
    • ISBA Member Price of $35 is displayed below when you login and program is eligible for Free CLE member benefit
    • New Attorney Member (within the first five years of practice) - $25
    • Law Students - Free

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