Whitepapers
- Take Back Your Day with Scheduling Software
- Working With Clients Who Like to DIY
- Pardon the Interruption
- Improving Client Communication
- Improving Communication Through Technology and Policy
- Outlook - Top 10 Tips and Tricks
- Email Encryption and Secure Client Communication
- The Importance of Developing and Following Policies
- Meeting the Reasonable Care Standard
- The Leadership Conundrum
- How to Create a Client Intake Form
Products and Services
- Client Brochures - Public information pamphlets for your office
Ethics
ISBA Advisory Opinions on Professional Conduct
Other Ethics Resources
- Illinois Rule of Professional Conduct 1.4 Communication
- Illinois Rule of Professional Conduct 1.14 Client with Diminished Capacity
- Illinois Rule of Professional Conduct 1.16 Declining or Terminating Representation
- Illinois Rule of Professional Conduct 2.1 Advisor
- Illinois Rule of Professional Conduct 3.3 Candor Toward the Tribunal
Free On-Demand CLE
Eligible ISBA members receive 15 hours of Free On-Demand CLE as a member benefit. Non-members may purchase these programs.
Articles
Clients
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October 2019The “DNA” Client
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September 2019SMS SOS
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September 2019Validity of E-Signatures in Illinois
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May 2019Branching Out
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March 2019It’s Okay, I’m a Lawyer!: How the Expansion of the Attorney-Litigation Privilege is Changing the Game
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January 2019Clients From Hell
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January 2019What You Might Have Forgotten About Billing Clients
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June 2018Setting boundaries when you engage a friend or relative as a client
- February 2018
- February 2018
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December 2017Cutting costs, maximizing memberships and streamlining your practice
- February 2017
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December 2016Ten steps for successful conversations with difficult clients
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November 2016Dealing with difficult clients: Is it worth it?
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June 2016Beware the pitfall: Avoiding ethical lapses in client intake
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April 2016How to be a considerate advocate without ever representing a client
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March 2016Why divorce lawyers should be tuning in more with their “sensitive side” to relate better to clients
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December 201531 ways to dramatically increase trust
- October 2015
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September 2015My former client called and wants his file—What do I have to give him?
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October 2013Client first aid: Look, listen, and feel
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March 2013Riding the DIY Wave
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December 2012Handling Confrontational Clients
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July 2012Compassionate Consultations: Winning Over Prospective Clients
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September 2011Managing expectations—Ours (The lawyers) and theirs (The clients)
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May 2011So your client has given you physical evidence of a crime…
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June 2010Legal business models: Ethical concerns of adjusting to client demands
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May 2010Win or lose, the client may not always be right
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March 2010Problem clients
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October 2009Telling a prospective client “I’m just not that into you”
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December 2008Dealing with a difficult client
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September 2008You want it when?
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May 2008Client communication should start at the beginning
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August 2007Are You a Client-Savvy Counselor?
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August 2005Handling High-Maintenance Clients
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April 2005The seven deadly sins of business e-mail
- April 2005
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February 2005Five ways to make your client feel important
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August 2004Getting and keeping clients
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March 2004Making law offices elder-friendly: Advice from the field
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January 2004Dealing with emotionally distraught and irate clients
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August 2003Handling a client
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April 2003The initial interview and client relations
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October 2002The lawyer as counselor: Do you have the skills to be a truly effective helper?
Confidentiality
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March 2019It’s Okay, I’m a Lawyer!: How the Expansion of the Attorney-Litigation Privilege is Changing the Game
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December 2018Is Dropbox Safe?
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October 2018Is Your Email an Open Secret?
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July 2018How to navigate conflicts between demands for confidentiality of discovery and settlement and indemnification—your duty to your client and the law
- February 2018
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June 2016Guidance for attorneys in dealing with cybersecurity risks
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May 2015Client Confidentiality in the Digital Age
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December 2012Confidentiality orders and filing under seal
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September 2012Ensuring client confidentiality with best practices
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April 2012Silence is the new Golden Rule
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June 2007Information Security for the Solo and Small Firm Attorney
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October 2006Practice Update: Who is your client? What document can you disclose
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May 2006Now you don’t see it—Now you do
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February 2005Communications and confidentiality issues: A cautionary tale
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April 2018The high price of free email