Communicating With Clients in the Digital Age
Two articles in September’s Illinois Bar Journal explore the pros and cons of communicating with clients via texting, Facebook, and other digital and online tools. In the first article, ISBA members from a recent ISBA Central discussion thread debate best communication practices. In the second, Affinity Consulting’s Cyara Hotopp lists the do’s and don’ts of texting clients. The respective articles are available online:
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