Asked and Answered
By John W. Olmstead, MBA, Ph.D, CMC
Q. I am the owner of a six-attorney elder law firm in Dallas. I manage the firm and practice law. I am finding it more and more difficult to do both. I would like to shift my time totally to managing the practice. I would appreciate your thoughts.
A. You are not alone. This is a common problem in law and other professional service firms. I have similar problems in my own firm — it is very difficult to serve two masters — serving your clients and managing your firm. Eventually you have to pick one — client service (doing legal work) or managing and running your business — as the area that receives your primary focus. This is not to say that you should not do both — but you select the primary area that you are going to focus on and get help with the other area.
A question that I typically ask my new law firm clients is, “What do you want to be: A business person or a lawyer?” The answer to the question often provides a hint to how you should structure your firm. If you want to be more of a business person, hire legal talent to help with serving clients and performing legal work and spend more time working on your firm rather than in it. If you want to be a lawyer and do legal work and serve clients, hire a legal administrator or business manager (this is more than an office manager) to manage and run your firm.